We understand you are new to our hosting environment, and it can take some time to get used to everything.

To help the process, we have compiled a list of a few helpful Knowledge Base (KB) articles to assist you with setting up your new service with us or if you just need a reminder.

Quick Start

How to Connect to your Server Using Remote Desktop
http://www.serverintellect.com/support/windowsserver2003/remote-desktop-howto.aspx

Find out about our monthly maintenance service for your server at no additional cost: http://www.serverintellect.com/support/windowsserversecurity/enable-mpsm.aspx

A Quick Start Guide for VPS & Dedicated Servers with Helm
http://www.serverintellect.com/support/helm3/vps-dedicated-server.aspx

If your server is down or unavailable here is an article on what to do: http://www.serverintellect.com/support/windowsserver2003/server%20down.aspx

How do I add an FTP Account?
http://www.serverintellect.com/support/helm3/helm3-ftp-add.aspx

DNS zone records explained in this article:               http://serverintellect.com/support/dns/dns-records.aspx

Adding your DNS records to our Hosted DNS service: http://serverintellect.com/support/dns/add-record.aspx

How to edit your DNS Settings with Helm: http://www.serverintellect.com/support/helm3/helm3-dns-zone-editor.aspx

How to view your sites using Temporary URLS before switching DNS
http://www.serverintellect.com/support/helm3/What-is-PrePropagation.aspx

How to add an exception to the Windows Firewall: http://www.serverintellect.com/support/windowsserversecurity/windows-firewall-exception.aspx

List of the most commonly downloaded files: http://www.serverintellect.com/support/windowsserver2003/net-framework-download.aspx

How to order a SSL certificate in the Unity Customer Portal: http://www.serverintellect.com/support/salesfaq/ssl-order.aspx

How to install PHP on your dedicated server (Please note we do not support PHP): http://www.serverintellect.com/support/programming/php-install.aspx

How to install Community Server: http://www.serverintellect.com/support/techfaq/community-server-web-install.aspx

For all other Helm “How to” articles please use these links:

http://www.serverintellect.com/support/helm4/

http://www.serverintellect.com/support/helm3/

Databases

For VPS and Dedicated Server customers:

Please see our Knowledge Base article showing how to create a database in Helm 3: http://www.serverintellect.com/support/helm3/helm3-add-sql-database.aspx

Please see our Knowledge Base article showing how to restore a database backup: http://www.serverintellect.com/support/sqlserver/restore-database-ssmse.aspx

Please see our Knowledge Base article showing how to create a database backup: http://www.serverintellect.com/support/sqlserver/database-backup-ssmse.aspx

For shared hosting customers:

Restoring a database backup:

1) Log into the Database Control Panel: http://control.si-eios.com/

2) Create the database and users associated with the database through the Database HELM Control Panel.

3) Upload the .bak of the Database in your 'db' folder.

4) Create a ticket through our website (http://unity.ServerIntellect.com/) giving the location of the .bak file and which database you would like restored.

5) We will perform the database restore and notify you of its completion.

Creating a database backup:

1) Log into the Unity Customer Portal http://unity.ServerIntellect.com

2) Create a support ticket requesting a backup of your database.

3) Please provide all database information such as IP, database name, User, and password to speed up the process.

HELM Guides

Helm Administrator Guide http://download.webhostautomation.net/Helm/docs/Helm%20Administrator%20Guide.pdf

Helm Reseller Guide http://download.webhostautomation.net/Helm/docs/Helm%20Reseller%20Guide.pdf

Helm User Guide http://download.webhostautomation.net/Helm/docs/Helm%20User%20Guide.pdf

Backups

By default we configure the backup client to backup your entire server twice daily. You may edit the backup schedule to backup certain partitions and/or drives.

Please see our Knowledge Base article showing how to create a backup account: http://www.serverintellect.com/support/databackup/cdp-account.aspx

Please see our Knowledge Base article showing how to create a backup job: http://www.serverintellect.com/support/databackup/CDP-create-backup.aspx

Please see our Knowledge Base article showing how to restore a file or folder: http://www.serverintellect.com/support/databackup/CDP-restore-backup.aspx

Please see our Knowledge Base article showing how to modify a backup job: http://www.serverintellect.com/support/databackup/CDP-modify-backup.aspx